Welcome to ShipNet, our mobile application (our “App”). This Privacy Policy (“Privacy Policy”) applies to PT Integrasi Antar Online, Jakarta Indonesia

Terms Used

For the purposes of this Privacy Policy,

• Identity Data includes first name, last name, username, telephone numbers, country of residence, gender, driver’s license, state ID, passport or similar identifier.
• Contact Data includes address, email address and telephone numbers.
• Transaction Data includes details about the delivery and journey of your consignment and parcel, the method of payment, destinations and routes of your consignment and parcel, details about the sending and receiving party including Contact Data.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, device and/or advertising ID, operating system and platform, and other technology on the devices you use to access our App.
• Profile Data includes your username and password, picture, your interests, preferences.
• Usage Data includes information about how you use our App, products, and services. For example, this may include information that you view or click while visiting or using our App or diagnostic and troubleshooting information.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties, and your communication preferences.
• Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data.

General Information

Our use of your Personal Data is subject to Indonesia`s Law No. 27 of 2022 on Personal Data Protection (“PDP

PT Integrasi Antar Online is the responsible party within the meaning of the PDP, PIPL and the GDPR. If you have any questions about this policy or our data protection practices, please contact us using [Insert Email Address] or write to us at the above address.

Legal Basis for Processing

Our legal basis for collecting and using your Personal Data as described in this Privacy Policy will depend on the Personal Data involved and the specific context in which we collect it. In general, we collect and process your Personal Data based on one or more of the following:

• Your consent, for example where we have obtained your consent to process your Personal Data for specific activities (such as the use of cookies for online tracking and analysis).
You have the right to withdraw your consent at any time by contacting us at any time. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent prior to its withdrawal. Where applicable, we may ask for your consent for processing at the point of providing your Personal Data.
• To comply with a contractual obligation. We will inform you at the time of collection whether the provision of your Personal Data is mandatory and the possible consequences if you do not provide us with your data.
• To comply with our legal obligations where other laws require us to process your Personal Data (for example, health and safety, tax and other applicable laws and regulations).
• In our legitimate interest which include providing our App and/or related services, and/or conducting marketing and advertising activities, provided always that our legitimate interests do not override any reservation or prejudice your rights and freedoms.

If you have questions or need more information about the legal basis under which we collect your Personal Data, please contact us.

Data we collect

We may ask you to provide us with Personal Data:

• When you use our App.
• When you ask to receive, participate, and interact with our services.
• When you request services, support, or information.
• When you use our services or register for our App.
• When you participate in our promotional activities.
• When you subscribe to newsletters, advertising and promotional emails or other materials.
• When you interact with us on third party social networks (subject to that third party’s terms of use and privacy policies).
• When you contact us.

We may receive personal data about you from various third parties.

We may also supplement the information we collect with information we receive from other parties, including our Business Partners and other third parties.

In order to provide you with a more consistent and personalized experience in your interactions with our App, information collected through one source may be combined with information we receive from other sources.

When using our App

We may also and depending on how you use our App process the following:

To register you as a new user

• Identity Data
• Contact Data

The legal basis is the performance of a contract with you

To enable you to use our App and to participate in our services.

• Identity Data
• Contact Data
• Transaction Data
• Profile Data
• Technical Data

The legal basis is the performance of a contract with you, our legitimate interests, and our legal obligations.

To manage our relationship with you we process

• Identity Data
• Contact Data
• Profile Data
• Marketing and Communications Data

The legal basis is the performance of a contract with you, our legitimate interests, and our legal obligations.

To improve and enhance our App and services

• Identity Data
• Contact Data
• Profile Data
• Usage Data
• Marketing and Communications Data
• Technical Data

The legal basis is the performance of a contract with you, our legitimate interests, and our legal obligations.

To administer and protect our business and our App

• Identity Data
• Contact Data
• Technical Data

The legal basis is our legitimate interests.

To deliver our App’s content and advertisements to you and measure the effectiveness of the advertisements

• Identity Data
• Contact Data
• Profile Data
• Usage Data
• Marketing and Communications Data
• Technical Data

The legal basis is our legitimate interests.

To use data analytics to improve our App, services, marketing, customer relationships and experiences

• Technical Data
• Usage Data

The legal basis is our legitimate interests.

Information from Third Party Sources

We may receive information about you from third party sources such as services and contents we have integrated in our App, our Business Partners, social media platforms and other third parties.

We may use the data to better understand you in order to improve our ability to offer you relevant advertising and services, and to help prevent and detect fraud.

How we use Personal Data

We may use your Personal Data for the following purposes:

• Providing our services and support or carrying out our services and providing our App.
• Sending communications to you, including information and the stages of your transactions with us.
• Facilitating your use of our App and communication tools and services.
• Help via online chat and communication tools and services to answer your queries.
• Facilitate communication from our Business Partners.
• Customize, analyze and improve our services (including content and our advertising campaigns), technologies, communications and relationship with you.
• Better understanding of our users, including their interests and interactions with our site.
• Content personalization and application of your preferences.
• Enforce our terms of service, terms and separate agreements (where applicable) with you.
• Preventing Fraud and Other Prohibited or Illegal Activities.
• Protecting the security or integrity of our Apps, our businesses, and our services.
• Perform other functions or serve other purposes as communicated to you at the point of collection, or as required or permitted by law.

Retention of your data

We will retain your Personal Data as necessary, in connection with the purposes described in this Privacy Policy, for as long as your account is active, and in accordance with our data retention policies and applicable law.

International transfers

We may transfer your Personal Data to other companies as necessary for the purposes described in this Privacy Policy. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organizational measures to protect the Personal Data we transfer.

How we may share your Personal Data

We may share your Personal Data with our Business Partners for the purposes described in this Privacy Policy, including (but not limited to) conducting the services you request, or customizing our business to better meet your needs.

We share your Personal Data only with Business Partners who agree to protect and use your Personal Data solely for the purposes specified by us.

We may also disclose your Personal Data for any purpose with your consent or for law enforcement, fraud prevention or other legal actions as required by law or regulation, or if we reasonably believe that we must protect us, our customers or other business interests.

Except as described above of which you will be informed in advance, we will not disclose your Personal Data.

Privacy rights

Under the PDP and the GDPR, you can exercise the following rights:

• Right to information
• Right to rectification
• Right to deletion
• Right to data portability
• Right of objection
• Right to withdraw consent
• Right to complain to a supervisory authority
• Right not to be subject to a decision based solely on automated processing.

Under the PIPL, you have the following rights:

• Right to Information, Right to Object and Right to Restriction of Processing
• Right of Access and Right to Data Portability
• Right to Rectification
• Right to Erasure (Right to be Forgotten)
• Right to Explain Processing Rules
• Right for Close Relatives of a Dead Person to exercise the rights to access, make copies of, correct or delete and other rights to the relevant personal information of the dead person unless the dead person has arranged otherwise before death.
• Right to Complaint with the Cyberspace Administration of China (CAC)

If you have any questions about the nature of the Personal Data we hold about you, or if you wish to exercise any of your rights, please contact us.

Updating your information

If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, or object to its processing, please do so by contacting us.

Withdrawing your consent

You can revoke consents you have given at any time by contacting us. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Access Request

In the event that you wish to make a Data Subject Access Request, you may inform us in writing of the same. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you why.

Complaint to a supervisory authority

You have the right to complain about our processing of Personal Data to a supervisory authority responsible for data protection. However, we would appreciate the opportunity to address your concerns before you contact any supervisory authority.

How we secure your Personal Data

We take all reasonable steps to protect your Personal Data from misuse, interference and loss, and from unauthorized access, modification or disclosure. The ways we achieve this are:

• The use of encryption when collecting or transferring Personal Data.
• The existence of technical and organizational measures designed to ensure the continued integrity, availability and resilience of processing systems and services.
• Limiting physical access to our offices.
• Limiting access to the information we collect about you.
• Ensuring that we and our Business Partners have appropriate security measures in place to protect your Personal Data.
• Where required by law, destroying or de-identifying your Personal Data.

Collection and Use of Children’s Personal Data

We take children’s privacy seriously. We do not knowingly collect Personal Data from children through our App. If you are a child, as defined by the laws of your country, do not submit Personal Data through our App without the express consent and participation of your parent or guardian.

Validity and questions

This Privacy Policy was last updated on Sunday, 14th of January, 2023, and is the current and valid version. However, we want to point out that from time to time due to actual or legal changes a revision to this policy may be necessary.